Welcome to our support! We are happy to help you!
General
- What is FAMILO?
- Is FAMILO free of charge?
- Which operating systems are supported (iPhone, Android)?
- Is FAMILO available on Windows Phone?
- Is FAMILO available on Blackberry?
- Can I use FAMILO on tablets without SIM card?
Groups
- What are groups?
- Can I belong to different groups at the same time?
- How do I create a group?
- How do I rename a group?
- How do I invite a new member to my group?
- How do I stop an incorrect invitation?
Places
- What are places?
- How do I create a place?
- The places feature is not working properly: Notifications are delayed or fail. What can I do?
- How do I edit a place?
- How do I delete a place?
- How do I edit my automatic notifications?
Premium
Map and Location
- May someone locate me without me knowing?
- Is FAMILO able to find my lost or stolen mobile phone?
- There are big deviations in my or my member's shown location. How can I improve my or their location?
- How do I set, if my group is able to see my location all time?
- There are mistakes within the map. Can FAMILO correct these?
- Why do I sometimes see coordinates instead of an address?
Notifications
- What's the meaning of the bubble next to the group name?
- What's the meaning of the number highlighted in blue next to "Notifications" in the menu?
- What's the meaning of the number next to the chat symbol?
- How do I delete notifications from my notification center?
- Do all members in a group see the notifications in my notification center?
- Can I get automatic notifications via SMS?
Chat
- How can I delete chat history or single chat messages?
- Can I have a chat with just one other person?
- Can I see, if my chat partner read my message?
- Does Familonet offer voice messages?
- Where are photos from group chat saved?
- What happens to my messages, when I change my mobile phone?